Privacy Policy

    At Issan Authentic, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

    Information We Collect

    Information You Provide

    • Name and contact details (email, phone number) when you make inquiries
    • Booking information including travel dates and preferences
    • Communication history through WhatsApp, email, or contact forms

    Automatically Collected Information

    • IP address and browser type
    • Pages visited and time spent on our website
    • Referring website addresses
    • Device information

    How We Use Your Information

    We use the information we collect to:

    • Process and manage your bookings
    • Respond to your inquiries and provide customer support
    • Send you booking confirmations and travel information
    • Improve our website and services
    • Comply with legal obligations

    Information Sharing

    We do not sell, trade, or otherwise transfer your personal information to third parties except:

    • Service providers who assist us in operating our website and business
    • When required by law or to protect our rights
    • With your consent

    Data Security

    We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

    Data Retention

    We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

    Your Rights

    You have the right to:

    • Access the personal information we hold about you
    • Request correction of inaccurate information
    • Request deletion of your personal information
    • Object to processing of your personal information
    • Request restriction of processing
    • Data portability

    Third-Party Links

    Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

    Children's Privacy

    Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

    Changes to This Policy

    We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

    Contact Us

    If you have any questions about this privacy policy or our data practices, please contact us at:

    Email: issanauthentic@gmail.com
    Phone: +66 63 117 7398

    Last updated: January 2026